Refund and Returns Policy

Returns and Refunds Policy

At Mojakart , we strive to ensure a smooth shopping experience for our customers. If you’re not fully satisfied with your purchase, we’re here to help with our easy Returns and Refunds, our Returns and Refunds Policy is outlined below:

1. Return Timeframe

Customers can initiate a return within 3 days (including weekends and holidays) of receiving the product.

2. Conditions for Returns

To qualify for a return, the following conditions must be met:

  • The product must be unopened and the seal not tampered with or removed.

  • The packaging box should not be damaged.

  • The product must be returned in its original condition with all accessories, manuals, and documentation included.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Software products.

  • Digital products.

4. Defective or Damaged Products

If the product received is defective or damaged:

  • Customers are eligible for either a full refund or an exchange.

  • We will cover the return shipping costs for defective or damaged items.

  • Please attach photos or other proofs for the defective item.

5. Refund Method

Refunds will be issued using the same method of payment used for the original purchase.

6. Refund Processing Time

Refunds will be processed within 5-7 business days after receiving and inspecting the returned product.

7. Return Shipping Costs

  • If a customer changes their mind about a purchase, the customer will cover the return shipping costs, and the shipping fee will be deducted from the refund amount.

  • If the item is defective or damaged, we will cover the return shipping costs.

8. Return Process

To initiate a return:

  1. Contact Us: Customers must contact our support team and submit a return request form.

  2. Shipping the Item: Once approved, we will arrange for our courier to collect the product from your location within UAE. For locations outside UAE, customers may need to arrange their own shipping or contact our support team for further assistance.

For any further assistance, please contact our support team:

Thank you for choosing Mojakart.